Chattanooga, October 1, 2025
News Summary
Chattanooga City Councilman Ron Elliot has raised concerns about a growing backlog of 311 service calls affecting residents in his district. The 311 service allows citizens to report non-emergency issues, such as trash collection. Public Works Administrator Jeremy Woods acknowledged the backlog and mentioned efforts to resolve it. The launch of the updated CHA 311 app aims to improve response times and enhance residents’ reporting experiences. Mayor Tim Kelly reaffirmed the city’s commitment to effective government services as part of the One Chattanooga plan.
Chattanooga City Councilman Ron Elliot is seeking clarity regarding a backlog of 311 service calls following complaints from residents in his district. The 311 service allows residents to report non-emergency issues such as brush and trash collection. Jeremy Woods, Chattanooga’s Public Works Administrator, has acknowledged the backlog issue and indicated that efforts are underway to address the complaints.
Alongside Councilman Elliot, Councilman Dennis Clark has emphasized the importance of the department being more responsive to the requests made by residents. The recent issues concerning the backlog come at a time when the City of Chattanooga has launched an updated version of its 311 app and online portal, now branded as CHA 311. This new version is intended to improve the city’s service response times and enhance the reporting experience for residents.
Mayor Tim Kelly highlighted that ensuring effective and responsive local government is a key component of the One Chattanooga plan. He noted that the upgrade to the CHA 311 service represents a significant step forward in achieving this goal. With the launch of the updated app, residents will find that it includes multiple new features designed to simplify the reporting process.
The updated CHA 311 app allows residents to submit their 311 requests online or through the app, which is accessible on both Apple and Android devices. Users of the old 311 app will need to update to the CHA 311 app and create a new account to submit and track their requests. This transition is expected to facilitate reporting a variety of non-emergency issues, including potholes, sewer backups, garbage and recycling concerns, graffiti removal, zoning violations, and road closure requests.
Residents will also be ensured that any open requests from the previous system will be carried over to the updated app, and users will receive notifications on how to track these requests. For those who prefer conventional communication, the 311 number remains active for submitting requests or asking questions directly.
The recent developments concerning the 311 service in Chattanooga underscore the importance of effective communication and responsiveness from local government in addressing community needs and ensuring that residents can easily report issues that affect their daily lives.
Key Features of the CHA 311 App
| Feature | Description |
|---|---|
| Online Request Submission | Residents can submit requests for non-emergency issues via the new app or online portal. |
| Mobile Accessibility | Available for download on Apple and Android devices. |
| New Account Creation | Users must create a new account to track their submissions and inquiries. |
| Issue Tracking | Notifications on how to track open requests from the previous system will be provided. |
| Complete Reporting | Allows reporting of potholes, sewer backups, garbage/recycling issues, and more. |
FAQ
What is the purpose of the 311 service?
The 311 service is intended for residents to report non-emergency issues, such as brush and trash collection.
Who is addressing the backlog of complaints?
Jeremy Woods, Chattanooga’s Public Works Administrator, acknowledged the issue and stated efforts are underway to address it.
What features does the new CHA 311 app include?
The updated CHA 311 app includes multiple new features aimed at streamlining the reporting process for residents.
How do residents submit requests?
Residents can submit 311 requests online or via the new CHA 311 app, accessible on both Apple and Android devices.
What should users of the old 311 app do?
Users of the old 311 app will need to update to the new CHA 311 app and create a new account to submit and track requests.
What non-emergency issues can be reported through the app?
The app and portal facilitate reporting a variety of non-emergency issues, including potholes, sewer backups, garbage and recycling, graffiti removal, zoning violations, and road closure requests.
Can residents still call to submit requests?
Residents can still call the 311 number to submit requests or ask questions directly.
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Additional Resources
- News Channel 9
- Wikipedia: 311 Service
- Nooga Today
- Google Search: Chattanooga 311 service
- Local 3 News
- Google Scholar: Chattanooga 311 app
- Chattanooga Pulse
- Encyclopedia Britannica: Chattanooga 311 service
- WDEF News
- Google News: Chattanooga 311 updates
- GovTech
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